Let’s be real — nothing tests your patience quite like trying to reach airline customer service, especially when you’re stuck at the airport, your connection is vanishing, or your bag’s been MIA for two hours. If you’ve ever flown with All Nippon Airways (ANA), you probably already know they’re known for world-class service in the air… but on the ground? Getting a real person on the line can be a little less seamless.
Been there. Done that. Let’s fix it.
✈️ Quick Snapshot: All Nippon Airways (ANA)
Before we jump into how to reach them, here’s a quick overview of the airline — especially helpful if you’re new to ANA:
| Category | Info |
|---|---|
| Airline Name | All Nippon Airways (ANA) |
| Country of Origin | Japan |
| Alliance | Star Alliance |
| Known For | Polite service, clean cabins, punctuality |
| U.S. Presence | Flights to/from major cities like LAX, SFO, JFK, ORD, and SEA |
| Customer Service Type | Mainly online support + limited phone support (Japan-based) |
☎️ How to Speak to a Real Person at All Nippon Airways (ANA)
1. 📞 Call ANA’s Customer Service (U.S. & Canada)
This is still the most direct method. It’s best for flight changes, cancellations, refunds, and general support.
📍 ANA North America (U.S. & Canada) Phone Number:
1-800-235-9262
🕘 Operating Hours:
Monday–Friday: 6:00 AM to 3:00 PM PT (except holidays)
✅ Pro Tip: When you call, press 2 for English, then press 0 to try skipping to a representative.
If the U.S. line is backed up, you can try calling the Japan line via Skype or another VOIP option to avoid international charges.
2. 💬 Use ANA’s Live Chat Support
ANA’s online support tool (via their global website) has a chatbot, but if you’re persistent, you can get through to a real agent.
🔗 Live Chat:
https://www.ana.co.jp/en/us/guide/contact/
- Click “Start Chat”
- Select “Other Inquiries”
- Type “Speak to agent” or “human support” — you’ll be redirected when available
3. 📨 Submit an Email Inquiry (When It’s Not Urgent)
If your issue isn’t super time-sensitive — think: refund follow-up, seat change questions, feedback — you can use their email/web form.
🔗 Contact Form (U.S.):
ANA Email Contact Form – USA
- You’ll get a case number via email
- Response time: 24–72 hours (sometimes quicker mid-week)
4. 🐦 Tweet @ Them (Yes, Really)
ANA is fairly responsive on X (formerly Twitter), especially for quick questions or to get attention on a delayed response.
🐦 Official Handle: @FlyANA_official
Example Tweet:
“@FlyANA_official Hi, I’ve been waiting for a refund request since March 25. Can someone help me out? Booking #123456. Thanks!”
✍️ Real Talk: What Works Best?
Honestly? I’ve found calling them early in the day (PST) works better than any online form. They’re polite, yes, but the hold times can stretch if you call around lunchtime. The chatbot is hit or miss, and while Twitter’s decent, it doesn’t always get immediate results.
If you’re flying soon and your issue is urgent: call.
If it’s a refund or seat issue for a flight that’s a week away: submit a form or chat.
📌 ANA Customer Support Cheat Sheet
| Contact Method | Details |
|---|---|
| 📞 Phone | 1-800-235-9262 (6AM–3PM PT, Mon–Fri) |
| 💬 Live Chat | ANA Chat Tool |
| 📧 Email/Form | Contact Form – ANA USA |
| @FlyANA_official | |
| 🌍 Main Website | ANA Global Site |
🙋♂️ FAQs – All Nippon Airways Support (2025)
Q: Can I talk to a real person at ANA 24/7?
A: No — their U.S. customer service hours are limited to 6 AM – 3 PM PT on weekdays.
Q: What if I need help outside business hours?
A: Use their chatbot or contact form. For urgent travel help, try their Japan contact number via Skype or another low-cost VOIP service.
Q: Is ANA’s customer service any good?
A: Overall, yes — they’re polite, clear, and helpful once you’re connected. But wait times and hours are a drawback.
Q: What should I have ready when calling?
A: Your booking reference, name, date of travel, and any documentation (e.g. screenshots, receipts).
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✈️ Final Thoughts
At the end of the day, ANA does offer some of the best service in the skies — but if you’re stuck navigating their support system? It can feel a little old-school. With this guide, you now have all the shortcuts to reach a real person and actually get things moving.
Safe travels, and if you’ve had your own ANA experience — good or bad — drop a comment below. We read every one of them.
