Let me be real with you — trying to get in touch with a real person at a big online travel agency like Opodo can sometimes feel like yelling into the void. I say that with love… and experience.
A few months ago, one of our team members at FlightDeskFinder (let’s call her Ria) booked a multi-leg Europe trip through Opodo. Flights were smooth, but the return leg? Total chaos. One flight was canceled, the refund was “processing” for weeks, and the chatbot? Useless. She needed a real person — not a robot, not a generic help article. And that’s when we dove deep into how to actually reach Opodo support without going full meltdown.
So here it is: your no-BS, human-approved guide to contacting Opodo in 2025 — with real numbers, real tips, and what to expect along the way.
📞 Quick Answer: Opodo’s Customer Service Number (2025)
If you’re in the UK or booking from abroad, the main customer service line is:
📱 +44 20 7660 8892 (available 24/7)
Yes, it still works in 2025. But there’s a catch: it’s often automated. You’ll need to push through some voice menus to speak to a human. More on that below.
💡 The Smart Way to Get Help from Opodo
Here’s what we learned from Ria’s experience (and dozens of travelers like her):
1. Use the Booking Reference Portal
If you just need to change a flight, request a refund, or check the status of something, skip the call and head here:
➡️ Opodo Help Centre
You’ll need your booking reference (10-12 digits) and email.
It’s shockingly fast for self-service stuff — but pretty limited if things have already gone sideways.
2. Call Opodo at the Right Time (Seriously, This Helps)
If you want a real human, try calling during their quieter hours. Based on user reports:
| Best Days to Call | Best Time (UK Time) | Notes |
|---|---|---|
| Tuesday–Thursday | 8 AM to 10 AM | Shortest wait times |
| Avoid Fridays | After 3 PM | Very busy |
| Monday mornings | Hit or miss | Sometimes quick, sometimes swamped |
3. Opodo Prime Members: You Have a Secret Weapon
If you’re an Opodo Prime user (yes, the subscription service), you get priority support.
- Open the Opodo app
- Go to “My Account” > “Prime Support”
- Access your dedicated hotline or chat
It’s way faster than the public phone line — sometimes you even skip the waiting music. 🎶
4. Don’t Sleep on Email (Especially for Refunds)
Opodo doesn’t make their email super obvious, but you can reach them here:
⚠️ Use this mainly for feedback, formal complaints, or long refund chains. Include:
- Full name
- Booking reference
- Email and phone number
- A clear, polite summary of the issue
5. Social Media: A Backdoor to Real Help
Sometimes tagging a company in public does speed things up.
You can DM or tag Opodo on:
Be calm, factual, and include your booking number — avoid rage-posting; it rarely helps.
6. Cancel For Any Reason? You Must Call This Number
If you bought the Cancel For Any Reason Guarantee, there’s a separate hotline:
📞 +44 800 368 3866
It only works if you call before your flight time — don’t delay, or your guarantee could be void.
🤖 Avoiding Common Opodo Contact Frustrations
Here’s what we wish someone told us sooner:
- Skip the chatbot unless you just want to check status updates.
- Never use third-party customer service numbers from random Google ads. Scammers are out there.
- Always go through the app or official website before sharing details.
✈️ Want to avoid customer service chaos altogether? Check our guide: How to Cancel Your Air Canada Flight and Get a Refund (the tips apply to all airlines, honestly).
🧾 TL;DR: Opodo Contact Cheat Sheet (2025)
| Type of Support | Method | Availability |
|---|---|---|
| Customer Service (UK) | +44 20 7660 8892 | 24/7 (peak hours vary) |
| Cancel Guarantee Hotline | +44 800 368 3866 | Office hours |
| Feedback/Complaints Email | support.apps.feedback@opodo.com | 2–5 days response |
| Prime Hotline | Via Opodo app > Prime section | Faster, priority line |
| Help Center Portal | Link | 24/7 self-serve |
| Social Media Support | Facebook, Twitter, Instagram | Fast replies vary |
Final Thoughts: Yes, You Can Reach Them
We won’t pretend Opodo is the easiest company to reach — but it’s possible. And with the right info, timing, and a little patience, you can get through to someone who’ll actually help.
Got stuck recently with Opodo? Drop us a comment or DM — we’ll try to point you to a human faster.
✈️ Related Reads from FlightDeskFinder:
- Swoop Flight Delayed or Canceled? Here’s What You Can Actually Do
- How to Talk to a Real Person at United Airlines (2025 Guide)
- Avoid Airline Baggage Fees in 2025 – Smart Packing Hacks