If your travel plans with Porter Airlines hit a snag, you’re not alone — trust me, I’ve been that person frantically Googling “Can I cancel my Porter flight and get a refund?” at midnight.
Here’s a clear, no-BS breakdown of Porter Airlines cancellation policy in 2025 — what’s refundable, what’s not, and how to save money (and stress) when things change last minute.
Can You Cancel a Porter Flight for Free?
Yes — if you cancel within 24 hours of booking, you’re golden.
24-Hour Grace Period (All Fares)
- You get a full refund to your original form of payment
- No cancellation fee
- Flight must be at least 7 days away from departure
- Applies to all fare types, including Basic
Real talk: If you’re even slightly unsure about your plans, use this 24-hour window to your advantage.
Porter Fare Types & Their Cancellation Rules
Porter sells different fare classes — and each one has its own rules when it comes to canceling.
Here’s how it breaks down:
| Fare Type | Cancellation Allowed? | Refund Type | Deadline |
|---|---|---|---|
| Freedom / Ultimate | ✅ Yes | Full refund to payment | Up to 1 hour before departure |
| Flexible / Standard | ✅ Yes | Credit minus cancellation fee | Up to 1 hour before departure |
| Basic | ❌ No | None (non-refundable) | Not eligible |
Quick Tips:
- Freedom fares are your best bet if flexibility matters.
- Flexible/Standard give you credits (not cash) — and they expire after 12 months.
- Basic? You’re locked in — no changes, no credits, no mercy.
How Much Does It Cost to Cancel a Porter Flight?
- Freedom/Ultimate fares: $0 to cancel
- Flexible/Standard fares: Fee varies by route ($50–$100 CAD range)
- Basic: Not cancelable at all
Check your Porter confirmation email — it’ll list the exact fee and credit terms based on your fare.
How to Cancel a Porter Airlines Flight
Here’s how you do it (takes under 5 minutes):
- Go to flyporter.com
- Click “Manage Flights” at the top
- Enter your booking reference + last name
- Choose “Cancel booking”
- Follow prompts for refund or credit (if eligible)
📞 Prefer speaking to a human? You can also call Porter Customer Service:
Toll-Free (Canada/US): 1‑888‑619‑8622
Hours: 5:30 AM – 11:00 PM (EST), daily
Porter Cancelled My Flight — Now What?
If Porter cancels your flight (due to weather, maintenance, etc.), you’re usually offered:
- A free rebooking on the next available flight
- Or a full refund — even on non-refundable fares
Make sure you keep all receipts if you’re forced to book hotels or meals — you may be entitled to compensation under Canadian air passenger rights.
Jupiter Team Tip:
If you’re even slightly unsure about your plans, book Freedom or Flexible fares. They cost more upfront but can save hundreds if your schedule shifts.
Final Thoughts: Is Porter’s Cancellation Policy Fair?
Honestly? It’s decent for a budget carrier — especially if you’re flying within Canada or the Northeast US. But you have to read the fine print on your fare.
Porter gives you options… if you choose the right fare at booking. Otherwise, you’re stuck.
FAQs – Porter Airlines Cancellations
Q: Can I cancel my Porter flight online?
Yes! Use the Manage Flights section on flyporter.com.
Q: What happens if I miss my Porter flight?
No refund, unless you booked a Freedom fare. Porter does not have a no-show refund policy for cheaper fares.
Q: Are Porter flight credits transferable?
No — flight credits are non-transferable and valid for 12 months from the original travel date.
Want help reaching a real person at Porter? Check out our detailed guide:
👉 How to Contact Porter Airlines – Real Person Support Guide (2025)
