A few months ago, I booked a “great deal” on a flight through eDreams without thinking twice. Fast forward to two weeks before my trip — I had to cancel. And let’s just say… finding clear info on how eDreams cancellations actually work wasn’t as easy as booking the flight.
So if you’re stuck in the same boat, here’s a real traveler’s guide to how eDreams cancellation policy works in 2025 — what you can cancel, when you’ll get a refund, and how to avoid their biggest traps.
Can You Cancel a Flight Booked on eDreams?
The short answer: Yes, but it depends.
When you book a flight on eDreams, you’re often dealing with two sets of rules:
- The airline’s cancellation policy
- eDreams’ own service and refund handling fees
That’s where the confusion begins. Even if your airline allows cancellations, eDreams might charge you an extra fee (or make it a headache to process).
eDreams Cancellation Policy – Key Points
Here’s a breakdown of what you should know before clicking that cancel button:
| Type of Ticket | Is It Refundable? | Can You Cancel Online? | Notes |
|---|---|---|---|
| Basic (Cheapest) Fares | Usually non-refundable | Sometimes | Airline rules apply; eDreams may still charge fees |
| Flexible or Premium Fares | Often refundable | Yes | You may get a full or partial refund |
| Cancellation Protection Add-On | Refundable if covered | Yes | Only applies in certain situations (illness, emergencies, etc.) |
| Within 24 Hours of Booking (some countries) | Sometimes refundable | Yes | Depends on airline and country laws |
How to Cancel an eDreams Booking (Step-by-Step)
Here’s exactly what I did (and what you should do):
- Go to eDreams.com and log into your account
- Click on “My Trips”
- Select the trip you want to cancel
- Hit “Manage Booking” → then “Cancel Flight”
- You’ll see if cancellation is possible + what you might get back
- Confirm cancellation (and pray)
🚨 Important: If you don’t see a cancellation option, it’s likely that your fare is non-refundable or the airline doesn’t allow changes through eDreams.
Will You Get a Refund from eDreams?
Here’s the brutal truth:
eDreams will only refund what the airline approves.
And on top of that, they deduct their own service fee, which is usually non-refundable.
Things to keep in mind:
- Even if your airline approves a refund, eDreams may take 7–30+ days to process it
- You’ll usually get less than you expect due to service charges
- If you used a promo code or discount, it likely won’t be refunded
Can You Cancel by Contacting Customer Support?
You can try — but don’t expect lightning-fast help.
If you can’t cancel online or want a refund manually processed:
- Call eDreams Customer Service
- Use their local number listed at: eDreams Contact Page
- Use Live Chat or Email (from the Help Center)
⚠️ Warning: Wait times are often long, and some users report going in circles.
What If You Bought Cancellation Protection?
eDreams offers optional travel insurance or cancellation protection during checkout. If you purchased that, you might get a refund if your reason is covered, like:
- Sudden illness (doctor’s note required)
- Death in the family
- Serious accident
You’ll need to submit supporting documents to their insurance partner. It’s not instant, but it works if you have proof.
Non-Refundable Ticket? Here’s What You Can Try
If your ticket isn’t refundable, you still have a few backup options:
- Change the date instead (may still cost less than losing the whole amount)
- Contact the airline directly — they might be more flexible than eDreams
- Use travel insurance if you bought it elsewhere
- File a chargeback with your credit card in extreme cases (if you were misled)
💬 Final Thoughts – Is Canceling with eDreams Worth the Trouble?
Here’s my honest opinion:
If you’re someone who needs flexibility, eDreams isn’t always the best choice. The prices might look good upfront, but the backend support and refund process can be frustrating.
That said, if you read the fine print, book refundable fares, or add protection, you can still come out okay.
FAQs – eDreams Flight Cancellations (2025)
Q: How long does it take to get a refund from eDreams?
A: It can take anywhere from 7 to 30+ days depending on the airline and payment method.
Q: Does eDreams charge a cancellation fee?
A: Yes. Even if the airline doesn’t charge a fee, eDreams might deduct their own service fee.
Q: Can I cancel an eDreams flight within 24 hours?
A: Only if the airline allows it and you booked under a policy or region where 24-hour cancellations apply.
Q: Can I cancel just one leg of my trip?
A: Usually no — most bookings must be canceled completely unless the airline supports split itinerary changes.