So, you booked with Porter Airlines — or maybe you’re thinking about it — and now you need to get in touch. Maybe you’re wondering about a flight change, a baggage allowance, or a refund you’re still waiting on. Whatever it is, we’ve all been there: stuck searching for a real human to talk to while getting bounced between FAQ pages.
Good news — getting in touch with Porter Airlines isn’t too painful. But there are a few tricks to make it easier and faster. Whether you’re calling, chatting, emailing, or sliding into their DMs, this post breaks down exactly how to contact Porter Airlines, what to expect, and which method works best for each kind of question.
📞 1. Calling Porter Airlines (Sometimes Old School Just Works)
Let’s start with the classic method: picking up the phone.
If you’ve got a time-sensitive issue (like a flight tomorrow or a last-minute change), calling is still your best bet. The good news? Porter’s phone support is based in North America and tends to be more responsive than some of the bigger airlines.
Porter’s Toll-Free Number (for U.S. and Canadian travelers):
📱 1-888-619-8622
Operating Hours (Eastern Time):
- Monday to Friday: 8:00 AM – 9:00 PM ET
- Saturday & Sunday: 8:00 AM – 6:00 PM ET
Helpful tip: Call early in the morning if you can — wait times are usually shorter before noon.
Also, have your booking reference or confirmation number handy. It’ll save you a ton of back-and-forth.
💬 2. Use Porter’s Live Chat (Quick, Easy, No Phone Needed)
Not a fan of phone calls? We get it. Luckily, Porter has a decent live chat feature right on their website.
Here’s how to use it:
- Go to flyporter.com
- Wait a few seconds for the chat icon to pop up (usually in the lower-right corner)
- Start typing your question — a real agent will usually join the chat in a few minutes
This is a great option for questions like:
- “Can I bring a carry-on and a personal item?”
- “How do I use my Porter flight credit?”
- “What’s the pet travel policy?”
Bonus: You can use live chat while multitasking — so no need to sit on hold.
📧 3. Emailing Porter Airlines (Good for Non-Urgent Stuff)
If you’re not in a rush and want to send a more detailed message, emailing is a solid option. Porter doesn’t list a direct email address, but they do have a web form that sends messages to the right department.
Where to send it:
- Use the Contact Us form on Porter’s website:
https://www.flyporter.com/en-ca/about-porter/contact-us
You can use this form for things like:
- Feedback or compliments
- Requests for receipts or booking confirmations
- Travel credit or refund issues
- Lost property follow-ups
Response time: Usually within 24–48 hours (business days only).
It’s not ideal for urgent problems, but great if you just need a paper trail or don’t want to wait on hold.
📱 4. Social Media (Yes, Porter’s Actually Active There)
This might surprise you, but Porter does reply on social media — especially on Twitter/X and Facebook.
You can message them directly, or even tag them in a tweet if you’re trying to get noticed. They’re generally quick to reply during the day.
Where to find them:
- Twitter/X: @porterairlines
- Facebook: Porter Airlines
Good for:
- Quick questions
- Sharing feedback or issues
- Public accountability (sometimes airlines move faster when things are public)
Just don’t post your booking info in public — stick to DMs for the details.
🧳 5. Baggage Issues or Lost Items? Here’s What to Do
Lost baggage? Left your laptop in the seat pocket? It happens — and Porter has a process for that.
If you’re still at the airport:
- Talk to a Porter representative before you leave the terminal. They’ll file a baggage report on the spot.
If you’ve already left:
- Call the customer service line ASAP: 1-888-619-8622
- You can also report lost items online via their Lost & Found portal on the website
Tip: The sooner you report it, the better your chances of getting your stuff back.
🔍 Bonus: Use the Porter FAQ/Help Center First
Before you call or message, take a quick peek at Porter’s Help section. It’s actually well-organized and answers a lot of common questions about:
- Check-in times
- Flight credits
- Seat selection
- Travel with pets
- Carry-on & checked baggage rules
If you’re dealing with a basic “How does this work?” kind of question, the FAQ might save you a call.
🧠 Quick Recap (Bookmark This!)
| Situation | Best Way to Contact |
|---|---|
| Flight changes, cancellations | 📞 Phone: 1-888-619-8622 |
| Baggage or airport issues | 📞 Phone or in-person agent |
| Quick general questions | 💬 Live chat |
| Lost items after flight | 🧳 Call ASAP or use Lost & Found form |
| Feedback, travel credits, receipts | 📧 Email form |
| Social shout-outs or public issues | 📱 Twitter/Facebook DM |
Final Thoughts: Contacting Porter Doesn’t Have to Be a Headache
Compared to some bigger airlines (cough you know who you are), Porter is actually easier to deal with when it comes to customer service. They keep it simple — and their team is generally friendly and helpful.
Just remember:
- Call early in the day if you’re in a rush
- Use live chat or the help section for quick answers
- Don’t be afraid to reach out on social — it works
And always keep your booking number nearby. It’ll save you time no matter how you reach out.
✈️ Flying with Porter Soon?
Check out our Porter Airlines review to see what it’s like onboard, what you can expect with their service, and if it’s worth booking again. (Spoiler: It’s pretty solid, especially for short-haul flights in Eastern Canada & the U.S.)
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