Ever booked a flight on Justfly, only to realize something’s changed? Maybe your boss rescheduled a work trip, or life just threw you a curveball. Been there. But canceling a flight booked through third-party platforms like Justfly isn’t always as simple as clicking “cancel.”
In this guide, I’ll walk you through Justfly’s cancellation policy — the real rules, your refund rights, what airlines allow, and what Justfly actually does (or doesn’t) cover.
Quick Overview: Justfly Cancellation Policy
| Policy Detail | What to Know |
|---|---|
| 24-Hour Free Cancellation | Yes, available on most bookings (even with basic fares) |
| Airline Fare Rules Apply | Airline cancellation rules override Justfly’s in most cases |
| Service Fees | Justfly may charge extra cancellation fees beyond airline penalties |
| Refundable vs Non-Refundable | Refunds depend on fare type and airline policy |
| Credit/Voucher Option | Some airlines offer future credit if refund isn’t possible |
| Cancellation via Justfly Only | All cancellations must go through the Justfly portal or support |
Does Justfly Have a 24-Hour Cancellation Policy?
Yes — but with conditions.
According to U.S. DOT regulations, most flights booked at least 7 days before departure are eligible for free cancellation within 24 hours. Justfly honors this, but here’s the catch:
- It must be initiated within their system, not directly with the airline.
- You must cancel online or call their support within 24 hours.
- Some ultra-low-cost carriers (like Spirit or Frontier) may not be eligible.
🔎 Tip: Screenshot your confirmation and cancellation timestamp — Justfly’s system can lag.
How to Cancel a Flight on Justfly
Here’s how to cancel your ticket with Justfly step-by-step:
- Log in to your Justfly account
- Go to “My Trips”
- Select your booking
- Click “Cancel”
- Follow the on-screen prompts
📞 Or call their customer service:
Justfly Cancellation Line: +1-800-717-5015
Will I Get a Refund from Justfly?
That depends on your airline, fare type, and when you cancel.
| Scenario | Refundable? | Notes |
|---|---|---|
| Within 24 hours of booking | ✅ Usually Yes | Must meet DOT criteria and cancel via Justfly |
| After 24 hours – refundable fare | ✅ Yes | Airline may process refund, minus Justfly fee |
| After 24 hours – non-refundable | ❌ No (or credit) | Some airlines may offer a voucher instead |
| Cancelled by airline | ✅ Yes or credit | Refund or rebooking per airline’s own rules |
Justfly Service Fee:
Even if the airline offers a full refund, Justfly may deduct a service fee ($75–$200). It’s in the fine print — read your booking terms carefully.
Real Traveler Insight: What Customers Say
“I canceled my Delta flight within 12 hours, but Justfly still charged me $100 in processing fees.” — Jenna, San Francisco
“I had to wait 2 hours on the phone just to cancel a Spirit ticket. Never again with third-party.” — Marcus, Toronto
“JetBlue gave me a voucher after canceling through Justfly, but it took weeks to receive.” — Olivia, Miami
👎 Third-party bookings like Justfly often come with limited flexibility, slower refund timelines, and extra service fees. That’s the trade-off for cheaper fares.
Airline-Specific Cancellation Flexibility
Some airlines are more lenient than others. Here’s a general idea when booked through Justfly:
| Airline | Free 24h Cancel | Vouchers/Changes | Notes |
|---|---|---|---|
| Delta Air Lines | ✅ | ✅ | One of the most flexible |
| United Airlines | ✅ | ✅ | Offers credits in many cases |
| American Airlines | ✅ | ✅ | Fees vary based on fare |
| Spirit Airlines | ❌ | ✅ (fees apply) | Strict with refunds |
| Air Canada | ✅ | ✅ | Refund or voucher possible |
Important Notes Before Canceling
- No-show = No refund. Don’t wait too long to cancel.
- Justfly’s service fees are non-refundable.
- Promo fares, basic economy, and ultra-low-cost tickets are usually final sale.
Final Thoughts: Should You Book with Justfly?
Justfly can help you find cheap tickets, but there’s a cost — flexibility.
If your travel plans are solid and you’re chasing the best fare, go for it. But if you want more control over cancellations, book directly with the airline.
🔎 Bottom Line:
Justfly follows basic U.S. cancellation rules, but refunds and flexibility are limited. Always check the fare conditions and be ready for additional service fees.
